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General Terms & Conditions

  • Bookings:
    To secure a booking, credit card details must be provided. This will not be used as payment in advance.

  • Online Bookings:
    Online bookings are treated as a RESERVATION ENQUIRY. Only with a CONFIRMATION from AER Snowboard & Ski School will this enquiry become your VALID BOOKING.

  • Cancellations:
    Reservations cancelled with a MINIMUM of 48 hours notice, will incur no charge. Reservations cancelled with a MINIMUM of 24 hours notice, by phone only, will incur a 50% charge. Reservations cancelled with LESS THAN 24 hours notice – or failure to cancel – will incur the full charge.

  • Weather:
    Our instructors may work in any weather condition that they consider acceptable for instruction. We reserve the right to cancel the lessons if snow or weather conditions do not allow regular instruction. A full refund of lesson fees will be given.

  • Transport:
    We reserve the right to cancel pre-booked lessons, should no transport facilities be available. A full refund of lesson fees will be given.

  • Client responsibility:
    No refund will be given in the case of the late arrival of the client, illness, perceived bad weather or part closure of the resort. The instructor will wait at the meeting point for a maximum time of 30 minutes after the agreed meeting time.

  • Lift passes:
    Lift passes are obligatory and are not included in the lesson price.

  • Equipment:
    Equipment is the client's responsibility and is not included in the lesson price.

  • Helmets:
    It is our policy not to instruct children under the age of 14 if they are not wearing a helmet.

  • Insurance:
    Insurance is the client’s responsibility. AER Snowboard & Ski School is not responsible for client insurance. We recommend that clients purchase accident, rescue and holiday cancellation insurance.

  • Accidents:
    AER Snowboard & Ski School declines all liability in the case of accidents or their consequences occuring during instruction.

  • Legalities:
    The legal relationship between you and AER Snowboard & Ski School is governed by Swiss law. For complaints lodged against AER Snowboard & Ski School, Zermatt is agreed to be the place of jurisdiction.

  • Cash:
    Swiss Franc (CHF), Euro (EUR) or US-Dollar (USD) (Daily Exchange Rates applicable)

  • Cards:
    VISA, Mastercard, Maestro, V-Pay, VISA Electron

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AER > Snowboard & Ski School > Viktoria Centre 3920 Zermatt > Phone: +41 27 967 70 67
AER > Snow & Surf Shop > Email:
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